9. Why is it necessay for the organisations to have a grievance procedure.

A grievance is any problem, complaint or any unjust action, practice committed by an employee.  The purpose of the grievance procedure is to ensure that as fas as possible, grievance are dealt with and resolved informally through discussion between the concerned employee and the manager. 

The importance of setting a grievance procedure are:

• The employee can have the chance to express the problem and to settle the grievance as soon as possible. 
• It can prevent a minor grievance becoming a major problem.
• It will help to improve service excellence.
• There will be a stabilization in daily employee relation.
• Customer loyalty. i.e When customers see that his complaint has been taken care of and necessary disciplinary action has been taken against the employee.